It's the first part of the process of returning a product to a business to receive a refund, replacement, or repair. Not everyone can contact Cisco TAC and raise a Case. A Target can be one of the following types: . However, to satisfy all stakeholders and minimize both downtime and cost, we must do troubleshooting to determine if an RMA is. com (including Smart Enabled Portal where available). Deliver customer satisfaction; internally, the Cisco Meraki support team is evaluated on their customer satisfaction metrics and. Description. Check the Health Events on FMC. See IoT special offers Explore industrial IoT portfolio. 1) When an RMA is needed, the system will send a handoff email to the SR requester or Acknowledgment contact. Regex: The pattern. Enter the name of the backup process, Weekly_data_backup. The Cisco Smart Software Manager On-Prem (Cisco SSM On-Prem) license server is designed to mirror the Cisco Smart Software Manager’s license workspace experience through a common user interface and similar features. The Catalyst 8500 Series Edge Platforms are integrated with Cisco ThousandEyes internet and cloud intelligence. Click Add . IMPORTANT: If you or the organization you work for has never raised a TAC/RMA case before, I strongly urge you to try. Cisco Responsibilities4: Register newly received FTD ( Cisco RMA one) to new FMC. Cisco. To replace a failed router using Cisco SD-WAN Manager , perform the following steps: Open the file and change the IP addresses. This little App is a sample, showing how APIC-EM and Prime Infrastructure can be integrated to automate and simplify a RMA process. 2. • RMA (including Parts and Onsite options where available). The replacement switch is reconfigured, upgraded if necessary, and rebooted. Step 5. com. STACK-T4-3M. If you purchased through a Cisco Meraki reseller, your refund will be issued by that reseller. We've had a handful of memory failures, and one or two system board or CPU hardware failures, and the RMA process for those has always been smooth. Contact CiSCO at 303-790-100 for technical support. A. Insert the new PIM (the PIM you received as part of the RMA process). Note. This page provides answers to many frequently asked questions about our product warranties and Return Materials Authorization (RMA) policies. Learn how to return Cisco equipment with an RMA, who to contact for support, and how to remove data from your product. To replace a failed router using Cisco SD-WAN Manager , perform the following steps:Replacement, Repair or Refund Procedure for Hardware: Where available, Cisco will use commercially reasonable efforts to ship a replacement for next business day delivery provided Cisco's determination of the hardware failure has been made before 3 p. RMA品返却 パートナー様ご手配便でRMA返却をいただく際は下記情報を事前にご連絡を頂きますようにご協力をお願いします。 1. Configure with the ASDM. Products returned should be new and unused. Cisco RMA Policy for Warranty and Hardware Support Contract Returns | En français. Choose Tools > File Management in the ASDM. If you initiated an RMA process and have received a new router as a replacement, you need to upload the updated version of the authorized vEdge serial number file to Cisco SD-WAN Manager. See Backup Server Settings. 1. Follow the steps below to complete your portal setup, starting with registering for portal access. Today, when a part is returned via the RMA process, the service contracts are updated at the moment that the replacement part is shipped to the customer or partner. . 5 2 3 3 CCW Support. In order to add a RADIUS server, navigate to Security > RADIUS > Authentication. Web: Go to the Cisco Support site and click Open New Case. 1. Once a customer or partner has a service request open with Duo technical support, an RMA will be initiatedIf you have a CE Series appliance, see Cisco UCS C220 Server Installation and Service Guide instead for basic information about that appliance and then follow your standard support process according to your service contract. All forum topics. 24-Hour award-winning technical services for Cisco products and technologies. CISCO PUBLIC INFORMATION, Cisco Success Tracks. Push exactly same interface and routing configuration to this FTD and wait proceed with cutover. 2. ) 2. Return Material Authorization (also known as Return Merchandise Authorization or Returned Goods Authorization), commonly referred to in industry as 'RMA,' is the process of returning a defective item to the source provider (or a designate) to receive a refund on the purchase, for replacement of the same or comparable item, or to have. You can't send the product back without an RMA number -- well, you could, but it would either be marked "return to sender" or it would be misplaced and you'd never see it again. Per the device's replacement warranty. Please contact Customer Relations with additional questions at 866-SVC-4CDW (866-782-4239) or CustomerRelationsReturns@WEB. Choose Status in order to view the backup process on Phase 1 and Phase 2. The factory reset process is used in the following scenarios: Return Material Authorization (RMA) for a device: If you have to return a device to Cisco for RMA, remove all the customer-specific data before obtaining an RMA certificate for the device. Summary Cisco Defective Asset Retention (CDAR) enables qualifying customers and partners (when available and. We make the Cisco RMA process easy. com. Manage Cisco Systems US/Canada investigations for counterfeit, grey market, and service related cases. This document describes the process for obtaining and installing activation keys for a subset of Cisco® security products (former IronPort ® products only): Product Activation for Software Products (Initial Purchase, Follow-On, and Renewals)If you experience an issue during the process of rehosting licenses from a failed product, open a case inSupport Case Manager (SCM). Choose Tools > File Management in the ASDM. and its subsidiaries will issue Return Materials Authorization (RMA). Replacement Process if the cEdge is Configured Through Step 4: Track Status. and its subsidiaries will issue Return Materials Authorization (RMA). Check the current status of services and components for Cisco's cloud-based Webex, Security and IoT offerings. In response to amirgolan. Customer must return defective parts in accordance with Cisco’s return materials authorization (RMA) procedure located at within ten (10). Certificate of Destruction (CoD): This option is available when business conditions prevent the return orRMA Process for Cisco CSP Devices. Replacement request is received by Cisco’s Returns team. When using the RMA workflow with routers and switches, the software image, configuration, and license are restored from the failed device to the replacement device. The objective of Guided Workflow is to to collect all pertinent case and RMA details to AUTOMATE RMA creation during Case Creation, avoiding the "Customer Handoff" email, therefore speeding up the RMA process. 2. So is my Unit 4 broken, do I have to return it from where I bought it or how is the cisco rma process working? Do I have warranty with the serial number on the unit and how long in germany? Best Regards, NewCom. The Cisco Smart Net Total Care portal reduces risk and ensures compliance by providing security and targeted product alerts, last day of support (LDoS) details and visibility into network device changes. To do so, on the order summary page, you can choose toHello . 5 Return Material Authorization. It is targeted for service providers and Cisco partners who need to manage multiple customer accounts through a single. Hardware replacement: Cisco or its service center will use commercially reasonable efforts to ship a replacement part for delivery within 10 working days after receipt of the defective product at Cisco’s site. Provide the serial number of the chassis and the part number of the faulty power supply. In the case of box RMA, the customer is required to manually remove the WLC from the CSSM web page so that associated. Nothing out of the ordinary. Please follow the packaging instructions and shipping requirements provided on the RMA Process page. What is an RMA?*****. cisco. 10-03-2016 05:35 AM - edited 03-01-2019 04:31 AM. Cisco uses only approved partners to deliver service parts and labor to your site. It even works if you buy used as long as its a NA SKU. The screenshot below shows how the email will look like. All processes outlined throughout this page apply to all Cisco Meraki products. Customer Handoff Process. Options. Cisco Corporate Social Responsibility (CSR) Cisco has a purpose to power an inclusive future for all, including helping ensure a sustainable and regenerative future for our planet. Please allow up to 3 weeks for processing, closure, and any credits to be generated. What are the steps? After migrating to Cisco UCS 6454 Fabric Interconnects, reconfigure the unified ports based on their location on the Cisco UCS 6454 Fabric Interconnects, and reacknowledge the newly configured ports. Cisco Meraki can replace a defective device through the RMA process. Note: If you are in the USA, choose the preferred version of ACI software to be pre-loaded when you place the RMA request. 1) Lists and describes each WAAS CLI. Related forms. This video outlines the new automated Return Material Authorization process for rehosting licenses from a failed device. Step 2: Click the profile button, and then select Manage Profile. Once you confirm the switch is in ACI mode, these are the steps to clean up the replacement switch. Enter the host IP address to access the Cisco DNA Center GUI, using HTTPS:// and the IP address of the Cisco DNA Center GUI that was displayed at the end of the configuration process. . In response to amirgolan. Device roles are used to identify and group devices and to determine a device's placement on the network topology map in the Topology tool. 3. Step 2. Accept the new serial number and perform the RMA process. Disposal processes comply with all applicable regulations. The issuance of an RMA/RGA is a key gatekeeping moment in the reverse logistics. RMA stands for “return material authorization”, and it is permission for you to return a product back to the supplier. Otherwise, a replacement part will be shipped the same business day. com. • Fabric edge (FE) nodes: A fabric device (such as. Follow the instructions provided on the screen by Microsoft to continue with the activation process. Leveraging telemetry from connected products, Cisco is able to deliver a near effortless customer experience when products experience certain failures. Service, LDoS, set by Cisco’s End of Life process). DNS, DHCP, etc. SSO on Cisco Catalyst C9800-40-K9 and C9800-80-K9 Wireless Controllers The Cisco C9800-40-K9 wireless controller is an extensible and high performing wireless controller, which can scale up to 2000 access points and 32000 clients. Perform a software reset. You can begin the RMA process from the Cisco Returns Portal. This video describes, a step-by-step guide on how to onboard a cEdge device on vManage with the PnP automated option. 1) When an RMA is needed, the system will send a handoff email to the SR requester or Acknowledgment contact. To return a product, please follow the instructions below: Step 1 unused parts to Cisco in its original. wwrl-doa-pickup-apac@external. Suffix: The alias must end with the pattern string. This new process is called “ RMA front-end swap ” because a contract is updated with the new part information at the beginning of the RMA process. The documentation set for this product strives to use bias-free language. com until a Cisco ASA device begins using it. Tested by connecting Meraki POE injectors. If any of the above resolved your issue, then the problem could be a firmware issue and a RMA isn't required. Close the carton and seal it with shipping tape. Read the final. Aug 2007 - Jan 20135 years 6 months. You can begin the RMA process from the Cisco Returns Portal. To Receive a Return Materials Authorization (RMA): To receive a RMA number, please contact the party from whom you purchased the product. Onboard a cEdge Device with PnP Process. Phone: 61 2 8446 3411 (Option 4 ). Cisco Meraki can replace a defective device through the. For the purposes of this documentation set, bias-free is defined as language that does not imply discrimination based on age, disability, gender, racial identity, ethnic identity, sexual orientation, socioeconomic status, and intersectionality. In this way, when they open an RMA, they will receive the requested equipment accompanied by an NF issued by UPS Matrix, BranchesThis appendix describes the procedures for packaging and returning ASR 5000 chassis components via the Cisco Return Material Authorization (RMA) process. See Backup Server Settings. Cisco Worldwide Contacts. Previously, when a customer replaced a part and returned it to Cisco, we would update the contract information with the serial number of the replacement part, but only after Cisco received the returned item. Package Parts: Parts should be packaged per Cisco’s. Return Material Authorization Definition. Once you confirm the switch is in ACI mode, follow below steps. Find your Transaction History 12. Step 4: Track Status. Cisco Webex Enquiries Australia: 1800 493 239. Remove the SD card. Complete the following prerequisites before proceeding: Configure the site hierarchy within Cisco DNA Center Configure network services (ex. com, which provides You with helpful technical and general information on Cisco Products as well as access to Cisco's on-line Software Central library. The following checks must be made when determining if a Cisco Meraki MV is faulty. 2. Q. If the issue is a Severity 1, contact Cisco TAC by phone. (RMA) process, try the following: Try the device on a different display screen. update ASA software to same version as the primary ASA. CISCO PUBLIC INFORMATION, Cisco RMA Only. If you purchased through a Cisco Meraki reseller, your refund will be issued by that reseller. Cisco Catalyst 2960-X Series Switches come with an Enhanced Limited Lifetime Warranty (E-LLW). Be sure to add the RMA number to all shipping labels on products being returned. Follow Cisco RMA process. Please note that access restrictions identified by Cisco may apply. Failed Disk RMA Process. In most cases the field engineer does not carry parts during a service call; parts are delivered by courier service. 2. Cisco ASR 9000 Series Route Switch Processor. Fig 1. Cisco vWAAS Bundled Image Upgrade for ENCS 5400 Series, with RMA Process for Cisco EOS/EOL WAVE Devices RMA Process for Cisco WAVE Devices Figure 1 Product Returns & Replacement (RMA) Page Step 2 From the Search drop-down list, choose one of the following search options: † Company Name † Order Number † Product Name †. Log into the Cisco POWR Tool Two login methods are available: Cisco. Any entitled user can take ownership of the RMA and fill out the required details. Only Cisco manufactured and branded equipment is supported via this program. Cisco ASR 9000 Series Aggregation Services Routers offer one of the industry’s highest-capacity Carrier Ethernet platforms. This type of arrangement can apply to a physical good as well as a software. (RMA) workflow in Cisco DNA Center lets you replace failed devices quickly, thus improving. This number is printed on the FedEx label and on the reference section of your FedEx invoice. Our new Customer Handoff Experience will eliminate the back and forth between you and Cisco when an RMA is needed and let you update shipping information directly on your RMA before submitting the order. 2. com account. Learn how to return Cisco equipment with an RMA, who to contact for support, and how to remove data from your product. IMPORTANT: If you or the organization you. RMA stands for return merchandise authorization. If you are unable to return the parts within this timeframe, please follow the extension request process. Go into the current device in the FMC, change the management ip address. Complete the following prerequisites before proceeding: Configure the site hierarchy within Cisco DNA Center Configure network services (ex. 宛先： シスコシステムズ・リターンセンター E-Mail送信先： scfo-jpreturns@external. Shut down the peer link. So in your case, please select "Decommission" first before removing the corresponding blade to remove the blade from the DB, and then you can move the blade. The process for submitting an RMA, referenced supporting tools (for example, RMA template), and other information described in this guide applies only to Cisco Service Provide Video Technology (SPVT) products and does not apply to other Cisco products. After the service call the field engineer prepares the return part for shipping and advises you of the Cisco RMA process. When a device goes faulty at customer site, the Partner will swap the faulty device with their spare part. If your refund request is approved, Cisco Meraki will email you an RMA number and we will process your return. 1. copy AnyConnect profiles (the . docx 1 For Next Calendar Day and Next Business Day delivery, the RMA request must be created by 3:00 PM Local Depot Time for delivery on the Next Calendar Day or Business Day. Cisco RMA Policy for Warranty and Hardware Support Contract Returns Cisco Systems, Inc. For deployments with more than five controllers, we recommend using CLM to register PAKs and install licenses. 2(x) code may experience a HAP reset due to a segfault (signal 11) crash in the ELTM process when it is handling an MTS (Messaging and Transaction System) message. 3. Step 4: On the Access tab, under Services & Support, click Add Access. [1] [2] sent to wwrl-emea-returns@cisco. 3. This means the. Cisco reserves the right to refund the purchase price as its exclusive warranty remedy. The request will be processed within 24-48 business hours. It is important to provide the required information to the Cisco support engineers when you request an RMA. This guide provides mounting instructions and limited troubleshooting procedures. This "Assert failure" is almost certainly a software defect. Fig 1. Cisco’s takeback and reuse program enables you to return your end-of-use equipment for free, via a simple, secure and sustainable process. RMA (including parts and onsite options where available). Yes. . Learn how to return a Cisco product using the return materials authorization (RMA) shipment process. US/CAN I 5am-5pm Pacific. Cisco ISE is not required for the use cases covered in this guide. For the Normal RMA( Non-DOA ) return, customer should use their appointed forwarder to ship the RMA items back to DHL China by shipping terms of Delivered at Place (DAP). This video describes, a step-by-step guide on how to onboard a cEdge device on vManage with the PnP automated option. Complete these steps in order to download the boot image via the ASA CLI:Symptom: A Nexus 9K switch running NX-OS 9. Cisco has a 10yr warranty on their SG series switches. Expedited delivery on certain warranties. Contents General. Cisco hardware during the standard Return Material Authorization (RMA) process. We would like to show you a description here but the site won’t allow us. 1. Update your RMA – Options and Walkthrough. If you purchased through a Cisco Meraki. Process 1: Connect to Cisco and access software images. At no point of time we saw LED's in the AP flashing. Figure 9-1 RMA Replacement License Process To transfer licenses from a failed device to a new device, complete the following steps: Step 1 Obtain the Universal Device Identifier (UDI) of the defective device and the RMA device. Figure 1. sent to wwrl-emea-returns@cisco. Options. To do this, you must. However, after a customer has returned a product to Cisco, Cisco takes the following general measures, as part of Cisco’s internal repair and disposal processes for such products: Memory For Cisco products with memory, Cisco will clear and reset the nonvolatile random-access memory (NVRAM). xml ¢ ( Ì™ÛrÚ0 †ï;Ówð趃…Ü6I;˜ôpÕCf’>€j/ Ö–4’ áí+›“Ã81 kä av÷ÛµùYi'· e @i&xŠH Ðtò ftY˜èË£ýxC"ù EŸ6ß«B¥ˆ••}õ9nµø#¡Ý¤¾Ðn£ ÐGa¨” ˨±õÀ+ž å2Úæ [Ëú;zÁ¤~c“}†ªºò4 f€ÝO{ Ë!º£Êü ¥Í Ki°T m. Smart Software Manager (SSM) On-Prem. Just peel to reveal the RMA shipping label, and affix it to the package. 1:04. RMA Replacement of the Cisco RP3 Module. Restrictions. g. The return label must be underneath the shipping label. 0 describes the RMA Procedure. webex. 1) When an RMA is needed, the system will send a handoff email to the SR requester or Acknowledgment contact. Return material authorization (RMA) is an arrangement in which the supplier of a good or product agrees to have a customer ship the item back to them in exchange for a refund or credit due to a product defect or malfunction. com. Direct Web Access. Register for a Cisco. ekwb rma cisco rma return process ekwb login rma cisco meaning ekwaterblock cisco rma return label cisco rma process documentation cisco rma contact number. com (including Smart Enabled Portal where available). You can begin the RMA process from the Cisco Returns Portal. Not everyone can contact Cisco TAC and raise a Case. First, you'll have to contact the hardware manufacturer's RMA department to get. Mismatches will prevent or delay the completion of the return process. Designate your Administrator - View Onboarding Guide. Cisco. It is targeted for service providers and Cisco partners who need to manage multiple customer. ** If the SMU type is Process Restart: upon activiation of the SMU, the sata_fpd process restarts on the router. Return Material Authorization Definition. E-Mail: RMA Question (Australia) E-Mail: RMA Question (New Zealand) Live Technical Support Chat: Please click here. Upgrades and Replacement of RMA Servers and Fabric Interconnects Upgrade of RMA Server. Our vendor stated RMA process was basically return and reorder due to manufacturer and supply. Collaborate case investigation and. From the new switch console run the command setup-clean-config. returned to Cisco. Use this procedure if it is necessary to replace the RP3 module used with the Cisco ASR 1006-X as part of a return material authorization (RMA) process. Return Material Authorization (RMA) Function a) Offline Device and Unable to Provide the Required Credentials, use the RMA Process 11. They also detect malicious and/or counterfeit images by analyzing binary images installed on any Cisco device that come through our RMA process. Track your RMA Check the status of your RMA. The actual feature that generated the MTS event that ELTM is. From the new switch console run the command "setup-clean-config. As per the process - Cisco should have an automated tool when they RMA new unit, the new kit should get a smart License automatically since you. 3. Cisco License Manager (CLM)—This method automates the process of obtaining licenses and deploying them on Cisco devices. Information to submit at the start of the RMA process for a failed disk. 1. Designate your Administrator - View Onboarding Guide. com account or RMA # & Email address. m. This is due to the fact that software level memory corruption has occurred. Bias-Free Language. Click “Next: Enter Address & Contacts Input the pickup address & contact details If your refund request is approved, Cisco Meraki will email you an RMA number and we will process your return. Configure the interfaces for the new PIM. Open a service request to talk to a Cisco TAC engineer or use Cisco. Note down the time at this point. Fax: 408 525-9100. The RMA in this document refers to both in and out of warranty Return forRMA Process . Note: If your service contract (s) is already associated with your Cisco. Disconnect all interfaces. Before you begin the restore process of a faulty or failed physical appliance, contact Cisco TAC for replacement hardware. Customer's sole and exclusive remedy and the entire liability of Cisco and its suppliers under this limited warranty will be, at Cisco's or its service center's option, shipment of a replacement within the warranty period and according to the replacement process described in the warranty card (or if no warranty card, as described on the Cisco. For example, a unified port on a UCS 6248 Fabric Interconnect should be reconfigured on any port between 1 and 16. Replacement. These special situations are priced and scheduled on a case-by-case basis. x (Catalyst 9300 Switches) Bias-Free Language. 3. With Cisco Refresh, you can get the quality products you expect. Cisco's Customer Recycling Solutions offers the following benefits: Equipment returned to Cisco is disposed of in an environmentally safe manner. The SmartNet portal allows you to see End-of-Life information, support coverage, alerts, and reports for your devices. 4: Register newly received FTD ( Cisco RMA one) to new FMC. 2 - Faulty device selection. How to Buy Product Returns & Replacements (RMA) Create a RMA Order and return failed hardware. This task lets you reimage the Firepower 1000/ 2100 or the Secure Firewall 3100/4200 from threat defense to ASA. During the boot up, hit F2 and enter the BIOS utility. Learn more. Step 3. To return a product, please follow the instructions below: Step 1 unused parts to Cisco in its original. See Chapter 2, “Installing the Cisco SRE Service. Cisco vWAAS Bundled Image Upgrade for ENCS 5400-W Series, with RMA Process for Cisco EOS/EOL WAVE Devices RMA Process for Cisco WAVE Devices Figure 1 Product Returns & Replacement (RMA) Page Step 2 From the Search drop-down list, choose one of the following search options: † Company Name † Order Number † Product Name †. Please follow the packaging instructions and shipping requirements provided on the RMA Process page. Two serial numbers can now be entered at. Remove the old PIM. Don’t know if it’s the vendor. 総箱数(配送伝票. If you purchased through a Cisco Meraki reseller, your refund will be issued by that reseller. 3. Cisco OS and configuration settingsRMA provides a common workflow to replace routers, switches, and APs. Onsite Field Engineer Description. The upgrade program is now closed and replacement is supported via Cisco RMA process. Hardware and software order overview. USer the right arrow -> to navigate to Boot Options screen and select the boot device. How it Works: Our new RMA Creation process consists of four steps: Part Information; Site Information; Delivery Details; Review & Submit Guided Workflow is a new addition to case creation in Support Case Manager to augment the Intelligent RMA Experience. You are responsible for the returned parts until we receive them, including any. Following service request creation, customers will receive an e-mail similar to the example below: From: sherholm@cisco. In addition to these User Interface (UI) formatting changes, there has been additional validation steps built into the address data entry process. 3 Way RMA ProcessThe program is open to all users of Cisco equipment and equipment branded by companies acquired by Cisco. I would like to understand more about the RMA process of Meraki for equipment that are fully covered. Push the template into a spare or RMA router. The following checks must be made when determining if a Cisco Meraki MV is faulty. 2. It also describes the software activation process for Cisco software activation and feature licensing for Cisco software on 3900, 2900, and 1900 Integrated Services Routers. Asia Pacific. Overview. On a different note, Cisco engineering really ought to know better than to expose these software internals in syslog messages. Log into the Cisco POWR Tool Two login methods are available: Cisco. Description. Track your RMA Check the status of your RMA. V. ) necessary for network operation Process 1: Configure the site hierarchy within Cisco DNA CenterObtain an identical model, with the same number of network modules and same type and number of physical interfaces. Step 2: Locate a successful backup of the faulty device. For a DOA RMA: A new unit will be shipped from the Juniper manufacturing facility within two (2) business days; The defective product must be returned within ten (10) days from receipt of the replacement unit;During the Discovery process, Cisco DNA Center assigns a role to each of the discovered devices. Replacement, Repair or Refund Procedure for Hardware: Cisco or its service center will use commercially reasonable efforts to ship a replacement part for delivery within fifteen (15) working days after receipt of the defective product at Cisco's site. Warranty Returns (RMA) General Support Philosophy Introduction and General Philosophy This page outlines the process by which Meraki coordinates and delivers its technical. This process tells you the command (archive copy-sw or archive download-sw privileged EXEC command) and the image name (tar filename) needed to manually upgrade the switch stack or the. The upgrade program is now closed and replacement is supported via Cisco RMA process. We would like to show you a description here but the site won’t allow us. Cisco Meraki’s general philosophy is to: Provide the highest quality and fastest possible support directly to Cisco Meraki customers. UDI information can be obtained from show version or show inventory taken from the command line interface (CLI) of the Cisco device. Package Parts: Parts should be packaged per Cisco’s. Locate a partner. scope server x/y -> scope memory-array x -> show stats history memory-array-env-stats detail. AnyConect 4. RMA Process. 5 Return Material Authorization. Delete the configuration for the old PIM (the PIM you are removing or returning as part of the RMA process). First, you'll have to contact the hardware manufacturer's RMA department to get. ˘ ˇ ˆ ˙˝ ˛ ˚ ˜˛ ˜ !ˆ "!# ˝ $ ˆ ˛ " % $% ˆ ˙ ˝ Title: TACCiSCO’s RMA number must appear on the shipping label and all paperwork associated with the return. rma Once TAC has determined the product to be DOA and eligible for new product, a request for a replacement and Returns Material Authorization (RMA) will be submitted. Hello, Cisco DNA Center User Guide, Release 1.